Discounts & offers

• 10% off of walks for foster dogs. Foster dogs can come from any organization but I will need confirmation from the organization that you are fostering. 
• 20% off of walks for foster dogs. Foster dogs with Muddy Paws Rescue and Friends With Four Paws (coupon required for discount)
• 20% off services for adopters through Muddy Paws Rescue and Friends With Four Paws (coupon required for discount). I am happy to partner with other rescues to offer discounts as well. Please reach out to discuss!
• FREE meet & greet​

dog boarding 

What is dog boarding? 
 Dog boarding is when your dog stays with us in our home while you're away.

What do I need to bring?

• Your dog's food for the entirety of their stay *required
• Dog collar and/or harness and leash *required
• Wee wee pads *required if needed
• Proof of vaccinations *required
• Favorite toys they don't mind sharing
• Treats
• Dog bed 
• Dog crate 
• Thundershirt 
• Sweater or coat 
• Medications 

The goal is to make your dog as safe and comfortable as possible while you're away so bring along whatever you think will make them feel at home! 

Does my pet need to be fully vaccinated before staying with you?
​Yes, your dog should be fully vaccinated for the safety of not only your dog but also mine and Lily's. Exceptions are made for puppies who are too young to have all their vaccinations and are required to stay indoors. We also ask, if possible, that you are up to date with any flea preventatives to ensure the safety of your pup and mine. 

How does dog boarding work?

1. Scheduling! Let us know your dates and drop-off times. The drop-off time reflects the time you will need to pick up your pup without any additional fees. 
2. Free consultation. Bring your pup and come check out our home. Take the opportunity to have your furbaby meet Lily. A sense of comfort for you and your pup is important when boarding. Typically free consultations are done on weekdays or weeknights, schedule permitting. After making the commitment, you will receive an email with a series of questions to document your pup's behaviors and schedule for the best experience possible. 
3. Drop off your pet at the designated date and time. Provide full payment. If it helps, you can drop off your pet's belongings for their stay a day or two in advance to make your drop off easier. 
4. You will receive picture and text updates daily.
5. Pick up your dog at the designated time. 

Dropping Off/Picking Up 
We kindly ask that when boarding your dog with us, you are on time dropping off and picking up. Our boarding service runs in 24-hour intervals, any hours beyond scheduled pick up/drop off time are subject to additional charges. ​

Can you drop off and/or pick up our dog for boarding?
Yes, we can accommodate this with notice. There is an additional charge for travel each way. 

Dog walking

Can you walk my dog less than four times a week?
Yes, Lily's Pad NYC will accommodate flex schedules for as long as our business can do so. Need only one day this week? Let us know, we can help. We do ask that you give as much advance notice as possible in order to ensure we have the availability you need. 

Do you walk more than one dog at a time? 
We always start dog walks with only your dog(s).  We have found that some owners like when their dogs are walked as a part of a duo or a small pack for socializing purposes. In those cases, we do accommodate walks with more than one dog. Up to three dogs over 45 pounds at a time; four small dogs can be walked at once. 

On occasion I need someone to walk my dog last minute, in the evenings or on the weekend. Can you walk during off hours?
Yes, things happen! Sometimes you need to work late or there is an emergency, we can help, schedule permitting! Additional fees may apply.

Will you walk my dog during inclement weather?
Yes, as long as it is safe for your dog and for our team - rain, snow or shine we will be there for for furry friend. If your pup doesn't like being out in the cold or rain for the full 30-60 minutes, we're happy to bring them outside to do their business and then play indoors for the rest of the time (as long as this doesn't effect other walks). 

Will we only have one walker? 
Yes, we do our best to provide you with the same walker. If that were to change at some point for any reason, we will provide you with advance notice and schedule some time for you and your dog(s) to meet your new walker. 

Will you need a spare set of keys?
Silly question, but yes! Lily's Pad asks that you provide two sets of keys. We keep one set at the office for emergencies. 

pet sitting

How does pet sitting work?

• Free consultation - this is a great way to show us the ropes of your pet's routine and where we can find everything to provide the best care possible for your pet
• Similarly to boarding, have all the essential day to day items available for your cat(s) or dog(s)
• I will send an email about your pet to document schedules, behaviors, etc. 
• Keys to your home 

HOURS, HOLIDAYS, LOCATION & AREAS OF SERVICE

Hours:
Office Hours: Monday - Friday 9am - 6pm 
Monday - Friday 10am - 4pm
Mornings, evenings and weekends available upon availablity. 

Recognized Holidays:
​New Year's Day
Easter
Memorial Day weekend
Independence Day (weekend if applicable) 
Labor Day weekend 
Thanksgiving & Black Friday
Christmas Eve & Christmas Day
​New Year's Eve

Location:
Astoria, NY

Areas of Service:

• Dog walking services are available in Astoria and Long Island City
• Pet sitting services are available in, but not limited to: Astoria, Long Island City, Woodside, Sunnyside, Elmhurst/East Elmhurst and Jackson Heights. The business is constantly growing so we do try our best to service your needs outside of these areas if possible.

​

payment policy

Invoices are sent every four weeks payable upon receipt.  

Accepted forms of payment are: Zelle, Chase QuickPay and bank transfer. 

cancellation policy

Things change, and I understand! 

Walks

• 24-hour cancellation policy
• If you need to cancel, you will be credited your money back into your next payment. 
• If you contact us same day, no refund or credit is issued.

Dog Boarding

• Cancellations less than 48 hours in advance will be charged 30% of the total service. 
• Cancellations with more than 48 hour notice will be refunded the full amount. 

Pet Sitting

• Cancellations will result in 50% of the total service. 

Lily's Pad NYC kindly asks that when boarding your dog with us, you are on time dropping off and picking up. Our boarding service runs in 24 hour intervals, any hours beyond scheduled pick up/drop off time are subject to additional charges. ​

WILL YOU TAKE DOGS TO DOG RUNS?

This is a possibility after a conversation has been had about your dog's behavior in a dog park. My interest is first and foremost in your dog's safety. If you know your dog doesn't get along well with other dogs or has been known to be aggressive with other dogs in the park, I will not offer this service. ​Trips to the dog run are available in warmer months and require a waiver is signed.

DO YOU OFFER DOG DAYCARE?

Unfortunately we do not offer this service at this time. 

Does my pet need to be fully vaccinated before starting services with you?

Yes, your pet should be fully vaccinated before utilizing our services. Safety is key when handling your pets, not only for them but for us. Exceptions can be made for puppies under a certain age who are not allowed to have certain vaccinations yet.

Are you insured?

Yes! Lily's Pad and our employees are insured and bonded!